Refund Policy

At fillumiere.com, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, you may be eligible for a refund under the following conditions.

Eligibility for Refunds

To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase, such as an order number or receipt.

Non-Refundable Items

Certain products are exempt from refunds, including:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items
• Downloadable software or digital products
• Gift cards

How to Request a Refund

If you meet the eligibility criteria, please contact our customer service team to initiate a refund request. We will review your case and notify you of the approval or rejection.

Approved Refunds

Once approved, your refund will be processed and automatically applied to your original payment method within a specified number of days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account or contact your credit card company. If the issue persists, reach out to our customer support for further assistance.

Exchanges

If you need to exchange an item, please return the original product and place a new order for the desired item.

Shipping Costs

Shipping fees for returning items are generally the customer’s responsibility unless the return is due to an error on our part (e.g., wrong or defective item).

Need Help?

For any questions regarding our refund policy, feel free to contact us. We’re here to help!